Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.At Umbrella Society, we start processing orders quickly to get your activewear to you as fast as possible. Here’s everything you need to know about cancelling or changing an order:

 Order Cancellation Window

• You may cancel your order for a full refund within 1 hour of placing it (before it enters “Processing” status).
• After 1 hour, orders automatically move into fulfillment, and cancellation is no longer possible.

How to Cancel (Within 1 Hour)

Log into your account → “My Orders” → select the order → click “Cancel Order” (if the button is still visible).

Or reply directly to your order confirmation email with the subject line “CANCEL #ORDER-NUMBER”.

Or email umbrellasociety1@gmail.com with your order number and the word “CANCEL” in the subject.

We will confirm cancellation within minutes and issue an immediate refund to your original payment method.

After the 1-Hour Window

Once an order is in “Processing” or “Shipped” status:

Cancellation is no longer possible.

You can still return unworn items under our standard 30-day Returns Policy once you receive the package (see Returns Policy).

Pre-Order & Made-to-Order Items

Pre-orders and custom/personalized items cannot be cancelled once the order is confirmed (production begins immediately).

 Order Modifications (Size, Color, Address)

Modifications are only possible within 30 minutes of placing the order and only if the order is still in “Pending” status.

Email umbrellasociety1@gmail.com with your order number and the exact changes needed.

If we can update it before packing, we’ll do it free of charge. After that, you’ll need to return/exchange after delivery.

 Refunds for Cancelled Orders

Refunds are issued to the original payment method instantly upon approved cancellation.

Refunds typically appear in your account within 3–10 business days, depending on your bank or card issuer.

Questions? Reach us at umbrellasociety1@gmail.com— we’re happy to help!

Last Updated: December 7, 2025